Service Desk Analyst: Frontline IT Support & Incident Triage
Trades Workforce Solutions
Full-time
Informática y tecnología
Location
, , spain, , , spain, Spain
Posted
July 18, 2026
Job Description
Trades Workforce Solutions is seeking a Service Desk Analyst (Band 2) to provide frontline end-user support via tickets, email, and chat channels. You will diagnose, triage, and resolve standard issues while maintaining clear communication with users and stakeholders.
The role emphasizes ITIL-aligned incident, request, change and problem management in a global or multi-region support environment, with a focus on efficiency and knowledge-base contribution.
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