Service Desk Analyst - Fixed Term Contract

Full-time Database, Analytics & BI, Technical Support & Administration

Role Overview

We have an exciting fixed term contract opportunity for an experienced Service Desk Analyst to join our team on an Internal Project. As a Service Desk Analyst, you’ll be the first point of contact, providing high quality technical support and customer service. Utilising ServiceNow as our core ITSM platform, you’ll log, manage and resolve incidents and service requests while following ITIL processes.

What You Will Do

• Proactively problem solve issues as they arise
• Be flexible to work weekends and public holidays
• Day shifts may range from Monday to Sunday 6am to 7pm

Why It Might Be a Fit

We care about our people and provide a range of perks such as social events, chill-out spaces and professional development courses. You’ll have the opportunity to learn, develop your career, connect with others and bring your authentic self to work.

Requirements

• Proven experience using ServiceNo...