Service Desk Analyst

Service Desk Analyst (1 ^st & 2 ^nd Line)

Location: Dartford

Laing O'Rourke are looking for an ambitious and team centric Service Desk professional to join their talented IT Support team

You will ideally have proven experience working within a Technical Service Desk ITIL environment, providing professional customer focused service to agreed standards and procedures within Service Level Agreements (SLAs).

You'll need technical expertise to troubleshoot and resolve incidents and complete Service Requests according to agreed processes. Excellent time management skills ensures SLA are met, maximising first line resolutions and minimising escalations.

Scope of Job:

• Remote support of multiple Laing O'Rourke sites and offices across the UK
• Support of multiple disciplines across the business
• Potent...