Location
Australia, New South Wales, Australia
Posted
July 17, 2026
Job Description
JOB DESCRIPTION Provide quality first level phone support to all staff, resolving customer requests via phone with a strong customer service approach. Provide first level support in response to customer emails and self-service requests, with a fully customer service-oriented approach. Log all customer requests into the ServiceNow incident management system, escalating any incidents that cannot be resolved on first contact to the ap...
We have an exciting opportunity to join our IT Service Desk team on a 12-month maximum-term contract. In this role, you will be the first point of contact for all IT support needs across the firm, delivering a high-quality, customer-focused experience to our people. As a leading global law firm with over 6,000 people, we are in the world's largest markets, key financial centres and major growth hubs. If you are passionate about technology and delivering exceptional service, we would love to hear from you.
What you'll do