Service Desk Analyst

BESIX Infra

Full-time Computer Occupations
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Location
Australia, Queensland, Australia
Posted
June 26, 2026

Job Description

Job Description


BESIX Watpac is seeking a Service Desk Analyst to join our Information Technology team, based in our head office in Fortitude Valley. You will be a key resource providing exceptional delivery of Information Technology operations to our teams and provide service to improve business outcomes.

This role will be responsible for:

  • Provide first point of contact and log all incoming Service Desk incidents and service requests in the call logging system, with comprehensive details.
  • Respond to and resolve incidents / service requests within agreed Service Levels.
  • Provide first and second level technical and desktop support to the business including installation, configuration and deployment.
  • Train staff on the use of hardware, software and remote access used throughout the business.
  • Maintain the IT Asset Register to manage provision, recovery or retirement of IT assets. This includes ordering, allocation an...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 26, 2026
    • Application Deadline
      August 05, 2026