Location
sandefjord, sandefjord, Norway
Posted
July 09, 2026
Job Description
**Are you passionate about delivering outstanding customer service and eager to be part of a dynamic, forward-thinking team?**:
Our **Foxway Service Desk** team is currently looking for a **Service Desk Agent** to join us in **Sandefjord, Norway**!
In this role, you’ll be at the heart of our operations—managing all incoming customer orders and ensuring a seamless experience through effective communication, issue resolution, and collaboration across departments.
As a **Service Desk Agent**, you’ll be a vital point of contact between our customers and internal teams.
This is how your normal week would look like:
- End-to-end handling of customer order administration.
- Registering, planning, releasing, and monitoring customer orders according to SLAs or agreed delivery dates.
- Proactively managing the order backlog, including regular updates of delivery statuses in ERP systems and communication platforms.
- Resolving order-related issues, incidents, and conductin...
Our **Foxway Service Desk** team is currently looking for a **Service Desk Agent** to join us in **Sandefjord, Norway**!
In this role, you’ll be at the heart of our operations—managing all incoming customer orders and ensuring a seamless experience through effective communication, issue resolution, and collaboration across departments.
As a **Service Desk Agent**, you’ll be a vital point of contact between our customers and internal teams.
This is how your normal week would look like:
- End-to-end handling of customer order administration.
- Registering, planning, releasing, and monitoring customer orders according to SLAs or agreed delivery dates.
- Proactively managing the order backlog, including regular updates of delivery statuses in ERP systems and communication platforms.
- Resolving order-related issues, incidents, and conductin...