Service desk agent CSO

Stefanini

Permanent Information and Record Clerks
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Location
Brussels, Brussels, Belgium
Posted
July 23, 2026

Job Description

Responsibilities:

Provide 1st Level End-user support for client users including: 
  • Support for specific client software and applications (installation, error messages, tweaking);
  • Analyzing support requests sent by the customer by calls, mail, in person and web submit; 
  • Answer incoming calls and log all customer questions and issues accurately and efficiently into ticketing system;
  • Examining all problems, evaluating complexity, impact and priority;
  • Giving required support, efficiently and effectively and in accordance with priority, impact and SLA's;
  • Escalating problems according to procedures; to the client support groups or to the 2nd level;
  • Ensuring follow-up of all issues: documenting and fill in ticketing system appropriately;
  • Assist with defining and documenting knowledge base articles;
  • Assist with special project work as needed;
  • Windows troubleshooting (error messages, improving perform...

    • Job Details

    • Job Type
      Permanent
    • Category
      Information and Record Clerks
    • Date Posted
      July 23, 2026
    • Application Deadline
      September 01, 2026