Service Desk Agent

Full-time Information and Record Clerks

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Service Desk Banking Agent to join our UniQue team!

 

What will you be bringing to the team?

 

• Logging all relevant incidents, problems, service requests details and allocating categorization, prioritization and urgency.
• Providing first-line investigation and diagnosis
• Escalating incidents and service requests to 2nd level support teams (systems, network and content collaboration) and informing Service managers when its applicable (Critical/High incidents)
• Keeping Customer or internal users informed of progress
• Updating the Knowledge Base
• Monitoring and updating configuration management
• Reporting activities

Requirements

What do you need to succeed in this position?

• Bachelor's degree with minimum 3 years of relevant working e...