Job Description
A leading global enterprise software organisation is seeking an experienced Lead Service Designer to join a high-profile transformation programme based in Barcelona.
This is an excellent opportunity for a hands-on service design professional who thrives in complex environments and enjoys shaping customer experiences that deliver measurable business value. Working at the intersection of customer experience, product, and implementation, the successful candidate will play a key role in improving how customers are onboarded and supported through major transformation initiatives.
Location: Barcelona, Spain (Hybrid – 3 days onsite per week)
Contract Length: 6 Months
Rate: €500 per day
Start Date: ASAP
The focus of the role is to understand complex customer and operational processes, map current and future-state service experiences, and help create scalable onboarding and implementation jou...