Service Design & Customer Experience – Marketing

AIS

Full time Advertising, Marketing, Promotions, Public Relations, and Sales Managers
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Location
Bangkok, Bangkok, Thailand
Posted
July 04, 2026

Job Description

Job Description

1. Service Design & Continuous Improvement (70%)

  • Monitor and evaluate the quality of products and services after Service Design validation.
  • Analyze customer feedback (Voice of Customer) and service performance data to identify improvement opportunities.
  • Drive continuous improvement initiatives to enhance overall service quality and customer experience.
  • Collaborate with cross-functional teams to redesign and improve service processes.
  • Participate in UX/UI design discussions for applications and websites to ensure user-friendly, intuitive, and positive customer experiences.

    • 2. Customer Satisfaction Survey & Insights (30%)

  • Prepare and validate customer databases prior to survey execution to ensure data accuracy and reliability (focusing on validated services).
  • Analyze survey results and translate data into actionable insights.
  • Identify trends, pain points, and opportu...

    • Job Details

    • Job Type
      Full time
    • Category
      Advertising, Marketing, Promotions, Public Relations, and Sales Managers
    • Date Posted
      July 04, 2026
    • Application Deadline
      August 13, 2026