Job Description
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Service Delivery Technician
Date: Jul 9, 2026
Location: St. George, GD
Company: Digicel
JOB DESCRIPTION
JOB OVERVIEW
Job Title: Service Delivery Technician
Department: Technical Unit: Service Delivery
Reports to : Service Delivery Manager
Location: Grenada
PRIMARY OBJECTIVE OF THE JOB:
The Service Delivery Technician provides technical support and assistance for all business solutions and FTTH customers. Undertakes diagnosis and resolution of technical problems and may work directly with customers and or vendors (via telephone, email, chat room or instant message) to resolve issues. The Service Delivery Technician is also responsible for the compilation of incidents and various network and platform performance reports.
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