Service Delivery Manager

Full-time IT & Technology

TATA CONSULTANCY SERVICES (TCS) is an equal opportunity employer and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation.

Must Have Skills

• Years of experience in application support on Microsoft tech stacks such as Windows, .Net with strong understanding of IT systems, infrastructure.
• Have worked in banking industry.
• Deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.
• Strong interpersonal and communication skills to build and maintain relationships with clients. Ability to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.
• Strong project managem...