Service Delivery Manager

Globe

Full time Operations Specialties Managers
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Location
Taguig, Metro Manila, Philippines
Posted
June 18, 2026

Job Description

Description

Oversee and manage the shared services function within the organization. Leads a team of professionals and work collaboratively with various departments to ensure the efficient and effective delivery of shared services across the organization.

Duties and Responsibilities


Leadership and Team Management:

  • Provide strategic direction and leadership to the shared services team.

  • Recruit, train, and develop team members, fostering a culture of high performance and continuous improvement.

  • Set clear goals and objectives for the team and regularly assess performance.

  • Process Improvement and Standardization:

  • Identify opportunities to streamline and improve shared services processes, ensuring efficiency and effectiveness.

  • Implement standardized procedures and best practices across all shared services functions.

  • Monitor process performance, id...