Location
sachseln, sachseln, Switzerland
Posted
July 13, 2026
Job Description
The Service Delivery Manager (SDM) is responsible for end‑to‑end delivery and governance of Infrastructure Managed Services. The role ensures secure, resilient, SLA‑driven operations aligned with clients’ high standards of quality, precision, and reliability. Key Responsibilities Own end‑to‑end service delivery governance and act as single point of accountability. Lead service reviews, SLA/KPI tracking, and operational excellence initiatives. Manage P1/P2 incident escalations and ensure root cause analysis. Ensure smooth service transition, stabilization, and steady‑state operations. Ensure compliance with client’s security, data privacy, and audit requirements. Coordinate onsite and nearshore (Spain) delivery teams. Drive automation, AIOps, and continuous improvement initiatives. Skills & Experience 10+ years of experience in Infrastructure / ERP Managed Services delivery. Strong ITIL‑based service management experience. Experience with ServiceNow, monitoring tools, and enterprise inf...