Location
pasay, metro manila, Philippines
Posted
July 05, 2026
Job Description
Join us to co-create solutions for a better future!
Job Details
Service Delivery Manager, Pasay | Posted: 6/25/2026 | Full Time | Remaining Positions: 2
Responsibilities
- Act as Single Point of Contact (SPOC) for client(s)
- Responsible for day to day delivery of Service Desk, Security Administration, Deskside, Tech Staffing and BPO services
- Provide leadership, direction and coach/mentor team
- Implement, monitor and adhere to Best Practices
- Implement process improvements
- Manage scope of work and changes of scope
- Assist with new launches or new business with client(s)
- Assist with invoicing
Qualifications
- Bachelor's degree or four‑year equivalent preferred
- Minimum of 2‑3 years experience in an IT management role (ITO, Service Desk, or Helpdesk)
- In‑depth understanding of ITO industry dynamics
- Critical thinking and...