Location
saskatoon, sk, Canada
Posted
June 07, 2026
Job Description
What You’ll Do:
Translate strategic objectives set by the Sr. Manager into operational plans, priorities, and measurable outcomes
Drive continuous improvement for all desks, ensuring alignment to evolving business needs and service expectations
Own end-to-end service delivery, ensuring reliable execution through effective issue management, escalation, and cross-team coordination aligned to service standards
Manage service performance using data-driven insights to drive accountability, stability, and continuous improvement
Execute disciplined ITIL practices and knowledge-driven workflows to ensure consistent incident, request, and major incident management across teams and providers
Ensure alignment between enterprise design standards and operational execution
What You’ll Bring:
Bachelor’s degree in Information Technology, Business, or related discipline
10+ years of experience leading enterprise service de...
Translate strategic objectives set by the Sr. Manager into operational plans, priorities, and measurable outcomes
Drive continuous improvement for all desks, ensuring alignment to evolving business needs and service expectations
Own end-to-end service delivery, ensuring reliable execution through effective issue management, escalation, and cross-team coordination aligned to service standards
Manage service performance using data-driven insights to drive accountability, stability, and continuous improvement
Execute disciplined ITIL practices and knowledge-driven workflows to ensure consistent incident, request, and major incident management across teams and providers
Ensure alignment between enterprise design standards and operational execution
What You’ll Bring:
Bachelor’s degree in Information Technology, Business, or related discipline
10+ years of experience leading enterprise service de...