Job Description
Are you an experienced IT Service Delivery professional looking to lead a high-performing technical support team in a fast-paced Managed Services environment?
We're looking for a Service Delivery Manager to oversee the day-to-day operations of our Helpdesk and Technical Support teams. In this leadership role, you'll drive service excellence, mentor technical staff, manage client relationships, and ensure outstanding service delivery across a diverse client base.
About the Role
As the Service Delivery Manager, you will be responsible for leading support operations, managing escalations, monitoring service performance, and continuously improving processes. You'll work closely with technical and project teams to ensure seamless delivery while maintaining exceptional customer satisfaction.
Key Responsibilities
- Lead and mentor the Helpdesk and Technical Support teams.
- Manage service delivery, ticket q...