Location
gauteng, gauteng, South-Africa
Posted
July 27, 2026
Job Description
ROLE PURPOSE
The Service Delivery Manager is accountable for the operational and commercial integrity of assigned client contracts — owning service outcomes, not tasks. This role exists to ensure that contracted service commitments are delivered predictably, that risk to service stability is identified and contained before it reaches the client, and that the relationship between Nexio and the client is built on demonstrated control rather than reported activity.
The SDM is the single point of accountability for translating contractual and SLA commitments into operational reality — owning the health of the client relationship, the financial performance of the contract, and the stability of the service, simultaneously.
What This Role Owns (Outcome Commitments):
- Service Stability — Predictable, low-volatility service delivery within SLA/KPI commitments, evidenced through governed reporting, not anecdotal assurance.
- Contract & ...