Location
Caerphilly, Gwent, United Kingdom
Posted
June 29, 2026
Job Description
IT Service Delivery Manager
Location: Nr Cardiff (Hybrid)
Salary: £46,000 + Bonus + Benefits
The Opportunity
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer‑facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.
What You’ll Do
* Lead service onboarding and go‑live activities
* Manage day‑to‑day service delivery across multiple accounts
* Produce and present monthly service performance reports
* Maintain service documentation, registers, and action plans
* Manage change requests and ensure process compliance
* Identify and implement service improvements
* Work closely with technical, solutions, and sales teams
* Support customer meetings, service reviews, and account development
Location: Nr Cardiff (Hybrid)
Salary: £46,000 + Bonus + Benefits
The Opportunity
This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer‑facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step.
What You’ll Do
* Lead service onboarding and go‑live activities
* Manage day‑to‑day service delivery across multiple accounts
* Produce and present monthly service performance reports
* Maintain service documentation, registers, and action plans
* Manage change requests and ensure process compliance
* Identify and implement service improvements
* Work closely with technical, solutions, and sales teams
* Support customer meetings, service reviews, and account development