Service Delivery Manager

Full-time other-general

We are looking for a Service Delivery Manager to lead and manage the delivery of managed services across a portfolio of clients.You act as a trusted partner, ensuring high-quality service delivery, operational stability, and continuous improvement. You maintain full visibility of service performance and proactively take action where needed.You work closely with delivery teams, client stakeholders, and partners, acting as the single point of accountability for service performance and client satisfaction.To support continuous improvement and growth, you proactively identify and develop new business opportunities within the existing managed client portfolio, helping clients further optimize their operations and achieve greater business value.What You Will DoAct as primary point of contact for clients and own the service relationshipManage end-to-end service delivery (run, improve, govern)Monitor and ensure SLA and KPI performanceEnsure Compliance (Personal data, Certification and control ...