Service Delivery Manager

PRTR

FULL_TIME Other-General
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Location
Bangkok, Bangkok, Thailand
Posted
June 25, 2026

Job Description

PRTR is now working with a Digital Network Innovation provider to find potential candidates to work in the role of Service Delivery Manager. 

Responsibilities:

  • Monitoring and managing desktop support, technical help desk support, and VIP support functions.
  • Maintaining performance levels for service-related processes and implementing improvement activities.
  • Being in charge of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for root cause analysis reviews.
  • Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
  • Managing service delivery performance, meeting customer expectations, and driving future demand.
  • Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization. 
  • Recommending methods of improvement and seeing that actions are implemented on ...

    • Job Details

    • Job Type
      FULL_TIME
    • Category
      Other-General
    • Date Posted
      June 25, 2026
    • Application Deadline
      August 04, 2026