Location
winnipeg, mb, Canada
Posted
June 14, 2026
Job Description
Elevate IT service efficiency as a Service Delivery Manager with the Saskatchewan Workers' Compensation Board. This role emphasizes stakeholder satisfaction and optimal service performance across the organization.
WCB seeks a Service Delivery Manager to bridge IT and business units. You will manage service delivery, ensuring alignment with business goals while overseeing vendor performance and service level objectives. Collaborating with internal teams will be crucial for resolving service issues and ensuring effective communication with stakeholders.
Key Responsibilities:
• Establish collaborative relationships with internal and external stakeholders
• Optimize services from both the organization and third-party providers
• Develop multi-year business capability maps with the Enterprise Architecture team
• Implement and track adoption of short-term and long-term solutions
• Prepare and manage departmental budgets and cross-functional strategic planning
Requirem...
WCB seeks a Service Delivery Manager to bridge IT and business units. You will manage service delivery, ensuring alignment with business goals while overseeing vendor performance and service level objectives. Collaborating with internal teams will be crucial for resolving service issues and ensuring effective communication with stakeholders.
Key Responsibilities:
• Establish collaborative relationships with internal and external stakeholders
• Optimize services from both the organization and third-party providers
• Develop multi-year business capability maps with the Enterprise Architecture team
• Implement and track adoption of short-term and long-term solutions
• Prepare and manage departmental budgets and cross-functional strategic planning
Requirem...