Job Description
The Service Delivery Manager (SDM) holds a pivotal position responsible for guaranteeing the optimal delivery and quality of mission-critical IT services to Hoya Corporation’s business divisions. This senior role acts as the essential conduit between the Group Digital organization and the divisional business units.
The SDM is tasked with ensuring absolute alignment between IT service offerings and critical business requirements, thereby maximizing service satisfaction, adhering rigorously to governance frameworks, and driving a sustained agenda for Continuous Service Improvement (CSI). The successful candidate will be instrumental in mitigating operational risk and ensuring IT services reliably support Hoya’s core global manufacturing and commercial objectives where service availability directly impacts global production continuity.
Roles & Responsibilities:
Stakeholder Relationship Management
- Build and maintai...