Service Delivery Manager

Elevation Recruitment Group

Permanent Operations Specialties Managers
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Location
Aberdeen, Scotland, United Kingdom
Posted
June 26, 2026

Job Description

Service Delivery Manager
Aberdeen
£50,000 - £55,000

Elevation Recruitment Group are supporting a key client of ours looking to hire a Service Delivery Manager, based in Aberdeen.

This is an exciting opportunity to lead and develop a team of engineers ensuring 1st class support to their customers 24/7.

Key Responsibilities: 

  • Lead, mentor, and develop the service delivery team, fostering a culture of excellence and continuous improvement
  • Develop and maintain customer support policies and procedures
  •  Ensure that the necessary cover and working arrangements are available to customer requirements for 24/7 support and ensure that service delivery performance measurements such as SLAs and KPIs are met.
  • Report on service level performance and identify areas for improvement
  • Manage and maintain the call handling and ticketing processes 
  • Work closely with the Senior Leadership te...

    • Job Details

    • Job Type
      Permanent
    • Category
      Operations Specialties Managers
    • Date Posted
      June 26, 2026
    • Application Deadline
      August 05, 2026