Service Delivery Management (Barcelona)

Full-time Otros

Key Accountabilities

• Manages service delivery to customers in order to deliver contracted service commitments & continous service improvements.
• Accountable for forecasting and management of the account P&L, balance sheet and cash. May be accountable for the TCV forecast.
• Actively owns service risk, controls service costs & improves productivity for customers & Fujitsu; in order to increase profitability & continually improve cost effectiveness.
• In conjunction with the customer identifies & defines requirements for new services. Ensures such services are professionally introduced & accepted into service.
• Proactively manages internal and external suppliers in a service partnership as one service team.
• Owns the continual improvement of Service Delivery standards & practices.
• Manages the service delivery team delivering to the customers, driving development and effectiveness.
• Depending on the size of the acc...