Service Delivery Lead - Customer Supply Chain Operations

Full-time Management & Operations

Contract: 1 year (renewable and extendable)

Employment: Outsourced through ManpowerGroup Middle East

Role

We are seeking a talented and customer-focused Service Delivery Lead to join our Global Travel Retail (GTR) team based in Dubai. This role acts as the binding glue between our internal teams and customers across Africa, ensuring best-in-class service, timely delivery, and proactive issue resolution across the supply chain.

Key Responsibilities

• Act as the primary liaison between operations and customers, ensuring swift resolution of order-related concerns and minimizing service disruptions.
• Provide real-time visibility on order status, including shipment tracking, estimated arrival times, and escalation of potential delays.
• Analyze stock positions across markets and recommend actions to maintain optimal inventory levels.
• Drive root cause analysis and close service gaps through coord...