Service Delivery / Customer Support Manager - ERP, SaaS, Tech

Full-time Management & Operations

You don’t just want to manage support, you want to own the customer experience end-to-end.

If turning complex problems into loyal, long-term customers is your thing, this role was built for you.

When ERP software sits at the heart of a business, customer service isn’t a function – it’s a promise.

At Khaos Control , that promise has powered UK retailers for over 25 years, helping ambitious SMEs and complex, multi-channel businesses grow with confidence.

Now, as we continue to scale our award-winning ERP SaaS platform, we’re looking for a Service Delivery / Customer Support Manager who thrives on ownership, leadership, and delivering reassurance when it matters most.

This is a senior, hands-on leadership role for someone ready to shape how customer service and support operate across a growing SaaS business – and to make a visible, lasting impact.

The Role at a Glance:

Service Delivery / Customer Suppor...