Location
gauteng, gauteng, South-Africa
Posted
July 27, 2026
Job Description
ROLE PURPOSE
The Service Data Analytics Specialist is accountable for building the analytical and technical capability that turns the SDM's operational data into predictive, diagnostic insight - going beyond reconciliation and status reporting into trend modelling, anomaly detection, and forward‑looking risk signalling. This role exists to shift the department from reactive reporting (what happened) to predictive positioning (what’s about to happen and why it matters) - giving the SDM early warning on service degradation, capacity strain, or client risk.
What This Role Owns (Outcome Commitments)
- Predictive & Diagnostic Analytics – Trend, pattern, and anomaly analysis across service performance data (incidents, SLA/SLO performance, capacity, XLA/experience metrics) that surfaces risk before it becomes visible operationally.
- Analytics Tooling & Dashboard Infrastructure – Design, build, and maintenance of dashboards, automated repor...