Service Coordinator – Technical Support
Approach People Recruitment
Job Description
Location: Groningen region, Netherlands
What if your role was to prevent critical industrial machines from stopping around the world?
In a world where large-scale recycling and sorting facilities play a key role in the transition toward a circular economy, every breakdown matters.
Your mission: to be the person ensuring these systems keep running.
Your role
As a Service Central Support Officer, you are the first point of contact for international (French-speaking) customers when a complex industrial installation experiences a breakdown, technical issue, or requires maintenance support.
Your role goes far beyond answering requests. You analyze, structure, and coordinate the full resolution process from start to finish.
You act as the key link between the customer and internal teams (service planning, field technicians, logistics, spare parts), ensuring fast, smooth, a...