Service Coordinator

Full-time Other-General

Job Responsibilities: • Handle customer calls during emergency situations, providing immediate and considerate support. • Arrange for nearby technicians or towing vehicles to assist customers. • Coordinate with service teams to ensure timely and efficient service delivery. • Maintain accurate records of customer interactions and service requests. • Communicate effectively with customers in a minimum of three languages, including Malayalam and English. • Work in various shifts to provide 24/7 support. Qualifications: • Proficiency in Malayalam and English; ability to communicate in at least one more language. • Excellent communication and interpersonal skills. • Ability to work under pressure and handle emergency situations calmly and efficiently. • Strong organizational skills and attention to detail. • Willingness to work in shifts, including nights and weekends. • Prior experience in customer service or roadside assistance is preferred but not mandatory. Employment Type: Full-time Co...