Job Description
Responsible for the efficient scheduling of technical resources and assignments, the Service Coordinator utilizes our internal systems and other systems to coordinate, communicate, and effectively execute a daily plan that best meets client requirements.
This position is customer-facing and must be able to create a customer-centric experience that promotes our trusted brand within the marketplace.
Key Responsibilities: Perform service coordination, including daily scheduling for service calls, inspections and repairs/installs related to service (scheduling labor, communication with client).
Maintain technician schedule, ensuring resources including subcontractors and equipment rentals are effectively utilized to maximize efficiencies and productivity.
Relay schedule & service details to technicians Express an understanding of contracts and service billing to ensure work orders are accurate and invoiced in a timely manner and escalate any d...