Service Coordinator - Hull

Full-time Management & Operations

Job Title: Service Coordinator
Location: Hull
Salary: £28,000 per annum
Employer: National Forklift Dealership

The Opportunity

As a Service Coordinator, you will be at the centre of the service operation, ensuring engineers are effectively scheduled, customer requests are handled efficiently, and service activity runs smoothly. You will play a key role in maintaining communication between customers, engineers, and internal departments, ensuring a high level of service delivery and operational efficiency.

Key Responsibilities

• Scheduling and coordinating field service engineers
• Managing incoming service requests and breakdown calls
• Prioritising workloads to ensure customer downtime is minimised
• Liaising with customers to provide updates on engineer attendance and job progress
• Raising and processing job cards, service reports, and internal documentation
• Supporting engineers with p...