Service Coordinator at Exchange Technology
Exchange Technology Services Inc.
Full-time
Other-General
Location
winnipeg, mb, Canada
Posted
July 06, 2026
Job Description
Drive IT operations as a Service Coordinator with Exchange Technology Services in Winnipeg. Leverage your skills in ticket management and technician scheduling to enhance client satisfaction and operational efficiency.
In this pivotal role reporting to the Service Desk Manager, you will manage ticket workflows and ensure compliance with Service Level Agreements (SLAs). You will oversee technician scheduling, drive workflow efficiency, and play a key part in onboarding new clients and staff. Your expertise will help establish high-quality standards and optimize service management tools like ConnectWise.
Key Responsibilities:
• Assign tickets to technicians based on urgency
• Coordinate and manage technician schedules
• Monitor ticket queues and escalate critical issues
• Enforce SLA compliance and corrective actions
• Conduct stale ticket reviews and follow-ups
Requirements:
• Experience in IT service management roles
• Familiarity with ConnectWise ticketin...
In this pivotal role reporting to the Service Desk Manager, you will manage ticket workflows and ensure compliance with Service Level Agreements (SLAs). You will oversee technician scheduling, drive workflow efficiency, and play a key part in onboarding new clients and staff. Your expertise will help establish high-quality standards and optimize service management tools like ConnectWise.
Key Responsibilities:
• Assign tickets to technicians based on urgency
• Coordinate and manage technician schedules
• Monitor ticket queues and escalate critical issues
• Enforce SLA compliance and corrective actions
• Conduct stale ticket reviews and follow-ups
Requirements:
• Experience in IT service management roles
• Familiarity with ConnectWise ticketin...