Job Description
Role Overview
We are hiring for a Service Coordinator position. The Service
Coordinator will schedule technicians for maintenance/repairs, manage
customer communication, handle service orders, order parts, track job
progress, and ensure smooth operations for industrial air systems. You
will act as the key link between customers, managers, and field staff
for preventive and emergency service.
Key Responsibilities
- Scheduling & Dispatch: Schedule preventive maintenance (PMs) and
emergency calls for technicians, optimizing their routes and
utilization.
- Customer Communication: Serve as the main point of contact,
providing updates, resolving issues, confirming appointments, and
making sales calls.
- Service Order Management: Create, manage, and track service orders,
including securing purchase orders, logging time, and filing
paperwork.
- Parts Coordination: Order, track, expedite, receive parts to
inventory, put ...