Job Description
Service & Repairs Management
· Plan & track Express & Periodic service, breakdown repairs, accident jobs, and refurb for all fleet -2Ws
· Liaise with DriveX workshop, Authorized service centers / popup Service Staton for estimates, and job closure
· Drive TAT: Ensure Service, Pre-Receival Inspection, Pre-Delivery Inspection, Customer experience, Refurb jobs close within Service Level Agreement
· Do post-repair quality check before vehicle goes back on-road
Rider Issue Resolution
· Single point for rider-reported issues via app/call/WhatsApp
· Triage issue severity, arrange pickup/drop, provide temp replacement if needed
· Track open tickets to closure and update riders on ETA
Compliance & Documentation
· ...