Service Controller

Full-time other-general

Service Desk Controller – OEM Location: Burton-upon-Trent Salary: £30,000 - £35,000 (Negotiable) Service Desk Controller – Burton-upon-Trent NEOS Engineering are currently recruiting for an experienced Service Desk Controller to join a leading OEM within the heavy equipment sector. This is a fantastic opportunity for someone with experience in service coordination, engineering support, scheduling, or aftersales operations to join a busy team supporting customers, engineers, and dealers across the UK. Working with a range of heavy machinery, including Articulated Dump Trucks (ADT) , you will be responsible for coordinating service activities, managing engineer workloads, and ensuring customers receive a first-class service. The Role Coordinate field engineers, service visits, breakdowns, and maintenance activities. Manage daily schedules to ensure engineers are efficiently allocated. Act as the main point of contact for customers, providing updates and managing expectations. Log, update...