Service Center Manager

Full-time Management & Operations

Job Responsibilities

ACHIEVING THE CENTER'S COMMERCIAL OBJECTIVES

• Manage the center's commercial activity.
• Inform the customer about diagnoses, estimates, invoices, and the added value provided by TYREPLUS.
• Contribute to the growth of revenue and margin by offering, in particular, additional sales.
• Organize and manage customer waiting times (customer reception, information on intervention times).
• Handle customer complaints.
• Adhere to procedures and promotional deadlines.
• Ensure the long-term viability of the center.

COMPLIANCE WITH THE COMMERCIAL APPROACH

• Initiate dialogue with all customers.
• Ensure proper customer care by greeting them with a smile and inquiring about their needs.
• Ensure the installation of vehicle protections (seat covers, floor mats, and other protective elements).
• Ensure that the car is raised onto the...