Location
dummer, england, United-Kingdom
Posted
June 17, 2026
Job Description
Location: Dummer,Basingstoke
Salary: £30,000–£32,000
Totriageandsupportcustomersreportingissues,toassistinensuringtheefficientworkingoftheinhouseServiceAssuranceteamwhiledeliveringexceptionalcustomerservicetoourclients.
Responsibilities
- Working collaboratively with the Service Manager to design and implement effective reporting to accurately reflect team performance
- Attend internal project meetings where necessary
- To ensure we regularly communicating with clients while exceeding their expectations.
- Maintaining a process driven work environment.
- Collating and communicating fault information to ensure quick resolution
- Enabling continuation of service via utilisation of value-add products
- Understanding and resolving faults within SLA
- Accurately triage all tickets and pass to relevant support team for those not resolved by Service Assurance
- Co-ordina...