Service Associate - Reservations Executive

Shangri-La

Permanent Information and Record Clerks
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Location
Singapore, Singapore, Singapore
Posted
July 07, 2026

Job Description

We are looking

for F&B Reservations Executive to join our team!

Job Responsibilities

  • To be familiar with Shangri-La Hotels and Resorts policies and procedures and be well-versed with the facilities and services offered by the hotel. To master the product in terms of rates, layout and physical attributes, breakdown / configuration, benefits and amenities etc. 

  • Managing all reservations handling and process; proficient in operating the various reservations systems and equipment. To provide prompt, courteous and efficient service at all times. To answer the phone within three rings. 

  • To upsell whenever possible to maximize occupancy and revenues ensure that all reservations are entered accurately and mesh update maintained consistently and to be aware of book-out status and need periods to maximize sales opportunities.

  • To alert the Reservations Manager of sudden changes in occupancy levels and advise the Reserva...

    • Job Details

    • Job Type
      Permanent
    • Category
      Information and Record Clerks
    • Date Posted
      July 07, 2026
    • Application Deadline
      August 16, 2026