Location
dubai, dubai emirate, United-Arab-Emirates
Posted
July 17, 2026
Job Description
Overview
Service and Technical Lead - SanitarywareLocation: Dubai, United Arab EmiratesIndustry: Building MaterialsFunction: Technical Customer ServiceJob Type: Full-timeSalary: AED 18,000 – 26,000 (estimate, confirm with employer).
Key Responsibilities
- Lead after‑sales service operations across the sanitaryware product portfolio.
- Establish clear service procedures, response standards, escalation paths, and service level agreements.
- Ensure service requests and warranty claims are acknowledged, assessed, and resolved within agreed timelines.
- Monitor open service cases and allocate technical resources according to urgency and customer commitments.
- Review completed interventions to confirm workmanship, documentation, and customer acceptance.
- Track service quality, repeat complaints, response time, resolution time, and customer satisfaction.
- Act as the primary escalation point for complex customer com...