Service Analyst

Full-time Finance

Service Relationship Associate

The Service Relationship Associate staff will provide excellent relationship management and account servicing support to Relationship Managers so that as a team there is greater productivity in acquiring, deepening and broadening existing and potential relationships.

Responsibilities

• Review customer needs and proactively engage with the customer to validate understanding of needs and provide resolution based on those needs.
• Execute day‑to‑day customer service activities while ensuring adherence to Citi’s policies and guidelines in coordination with the Customer Service function.
• Resolve client inquiries and issues and provide ongoing customer support.
• Ensure consistently strong and proactive support is given to Relationship Managers through timely and error‑free execution of trades and all other aspects of service and customer relationship management.
• Ensure coverage of all relationsh...