Service Advisor - North Bay Chrysler

Full-time Management & Operations

Customer-Focused Service Advisor

Location: 2635 Trout Lake Rd, North Bay, ON P1B 7S8 (Chrysler) – Compensation: $60,000 – $75,000 per year.

What You Will Be Doing

• Ascertain auto services by listening to the customer's description of symptoms; clarifying problems; conducting inspections; taking test drives; checking maintenance records; examining service schedules.
• Verify warranty and service contract coverage, explaining provisions and exclusions.
• Develop estimates by costing materials, supplies, and labour; calculating the customer's payment and deductibles.
• Prepare repair orders by describing symptoms, problems, causes discovered, and required repairs; obtain approval signatures; enter orders into the service database.
• Maintain customer rapport: explain estimates and expected return of vehicle; obtain customer's approval; provide contact numbers; answer questions; arrange t...