JOB SUMMARY
: The primary function of the Service Advisor is to generate, monitor and close all repair orders and to assist the Service Manager in the management of Service Department records and files.
DUTIES AND RESPONSIBILITIES:
Coordinates all customer contact with the Service Department, including repair estimates, service appointments, customer authorization on service orders, status -of -repair inquiries, payment terms and complaints. Generates and maintains all work orders and repair orders. Assists customer in identifying needed services. Issues clear repair instructions to Service Foremen/Technicians. Coordinates with Service Manager to assure completion of work within time promised to customer. Monitors progress of repairs and updates customers on any changes in agreed service, costs, or time of completion. Obtains customer authorization for such changes. Calculates all labor charges on flat rate repair orders...