Service Advisor - Body and Paint

Full-time Management & Operations

Service Advisor – Body and Paint

Al‑Futtaim Automotive, Dubai – Full‑time service advisor responsible for managing the customer journey from vehicle inspection to repair completion.

In this role the service advisor combines technical consultation, repair‑order management, sales support, quality monitoring, and workshop coordination. Success is measured through customer satisfaction, first‑time repair performance, service revenue, compliance, and delivery of Al‑Futtaim operating standards.

Key Responsibilities

• Welcome customers professionally and establish a clear understanding of their vehicle bodywork, paint or mechanical concerns.
• Inspect customer vehicles and document visible damage, repair requirements, and reported concerns.
• Prepare accurate repair orders containing vehicle details, customer requests, inspection findings, and authorised work.
• Explain proposed body and paint repairs, service procedures, estimated...