Service Advisor - Autonation Hyundai Valencia

Full-time Customer Service

Position Overview
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Working in our state of the art service departments, the Service Advisor acts as the go-between for Service Technicians and customers. In this position, you’ll be able to get out from behind the desk and play an active role in the service lane. AutoNation will look to you to explain the Service Technician’s recommendations to the customer in easy-to-understand language – and suggest up-sell opportunities to keep the customer’s vehicle safe.

Responsibilities

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• Set, confirm and prepare for appointments with customers so they can have a great service experience
  
• Meet or exceed targeted sales goals & the targeted customer satisfaction index
  
• Greet customers in a friendly manner when they arrive
  
• Determine vehicle needs based on customer information a...