Service Administrator - Managed Print Services

Full-time architecture-and-engineering

We're working exclusively with a highly respected and growing Managed Print Services provider to recruit a Service Administrator to join their busy and supportive Service Operations team.

This is an excellent opportunity for an experienced administrator or service coordinator who thrives in a fast-paced environment and enjoys being at the centre of a busy operation. You'll play a key role in ensuring engineers, customers and service requests are managed efficiently while delivering an exceptional customer experience.

The Role

Reporting to the Service Manager, you'll be responsible for:

* Providing administrative support to the Service department

* Logging, updating and managing service calls accurately

* Scheduling and coordinating field service engineers

* Liaising with customers to provide updates on service requests and engineer attendance

* Processing service-related documentation and maintaining accurate records
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