Job Description
At Keywords, we are using our passion for games, technology and media to create an integral services platform for video games and beyond.
Our aim is to become the go to provider of technical services.
We enable leading content creators and publishers to leverage our expertise and capacity across the lifecycle of interactive content.
In so doing we empower our clients to remain lean and agile, and to focus on creating the most engaging experiences.
Keywords is trusted and relied upon by many of the world's leading video game companies to work alongside them during concept, development and live operations by leveraging the breadth and depth of our industry leading service lines every step of the way.Main ResponsibilitiesEnsure that all escalated incidents are handled within SLAs.Act as expert support for Windows and Linux server related incidents, managing daily tasks and workflows efficiently within ServiceNow (SN).
Manage problem resolution with third-party vendo...