Server Hardware Support

Full-time Computer Occupations

Experience: 5-12 Years

Work Location: Chennai

• Provide remote technical assistance and design consultation.
• Perform log/failure analysis across a variety of equipment looking for a specific set of failures and addressing those as they arise.
• Keeping records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Use multiple applications to manage cases, document and troubleshoot.
• Interact with customers for new/existing cases to capture all the information needed to properly identify and resolve cases & enter all relevant data and updates into the ticketing system.
• Monitor open tickets for new communication or action requirements.
• Engage and assist field engineers with hardware replacement procedure.
• Escalate cases according to severity or type based on internal procedures.
• Contribute to Ro...