Job Description
Time Type:
Full Time• To lead a team of warehouse and administration personnel to ensure that services provided meet customer’s requirements and objectives.
• To provide performance reports to customers.
• Meet program Key Performance Indicators, examples order turnaround time, dock to stock, stock accuracy and to provide KPI to management.
• Identify and schedule training for warehouse and administration personnel.
• Ensure staff adhered strictly to operational and safety procedures.
• Ensure Quality Policy and Objectives are understood, implemented and complied by staff.
• Ensure staff compliance to established processes
• Operate in a cost effective manner whilst meeting all customer’s expectations
• Identify areas for productivity gain and continuous improvement
• Handle customer complaint and implement corrective action
• Supplier/contractor performance review