Location
niagara falls, niagara region, Canada
Posted
July 16, 2026
Job Description
Elevate client technology experiences as the Senior Technical Support Manager at Design Electronics in the Niagara Region, Ontario. Ensure seamless integrated systems functionality through expert troubleshooting and customer satisfaction efforts.
In this full-time role, you will serve as the key point of contact for clients, providing advanced remote support and managing ticketing systems. Your technical proficiency in audio, video, and automation systems will guarantee efficient problem resolution. Leadership and strong communication skills will be essential for collaborating with stakeholders and enhancing service delivery.
Key Responsibilities:
• Manage incoming service requests and technical support tickets
• Provide expert remote technical support for troubleshooting issues
• Analyze problems and collaborate on comprehensive solutions
• Maintain ticket documentation within service level agreements
• Build strong client relati...
In this full-time role, you will serve as the key point of contact for clients, providing advanced remote support and managing ticketing systems. Your technical proficiency in audio, video, and automation systems will guarantee efficient problem resolution. Leadership and strong communication skills will be essential for collaborating with stakeholders and enhancing service delivery.
Key Responsibilities:
• Manage incoming service requests and technical support tickets
• Provide expert remote technical support for troubleshooting issues
• Analyze problems and collaborate on comprehensive solutions
• Maintain ticket documentation within service level agreements
• Build strong client relati...